Frequently Asked Questions

General

When will my order be shipped?

 Once you have placed your order, we will send you a confirmation email with your purchase confirmation. It usually takes 24 to 48 hours to process it for delivery.

Your order will arrive within 2-5 working days for Netherlands only.

You will receive a confirmation email once your order is completed and shipped.

 

Where do you ship?

 We currently ship worldwide. Orders within Europe generally take 7-10 working days to arrive. Orders outside of Europe can range from 15 to 18 days before arrival.

Payments

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We also provide local payment methods such as iDeal and Sofort.

We additionally offer support for Paypal.

You can chose these payment methods at checkout.

Shipping

Where do you ship?

We currently ship worldwide. Orders within Europe generally take 7-10 working days to arrive. Orders outside of Europe can range from 15 to 18 days before arrival.

 

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

We currently ship worldwide. Orders within Europe generally take 7-10 working days to arrive. Orders outside of Europe can range from 15 to 18 days before arrival.

 

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Other questions

Do you have physical stores?

 We have a physical store in Utrecht, the Netherlands. You can find us on Voorstraat 26 in Utrecht.